Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period begins on the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (Expat Services UG, Almstadtstr. 25, 10119 Berlin, email: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. If you have requested that the services should commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with regard to this contract in comparison to the total scope of the services provided for in the contract.

Special notes

Pursuant to Section 356 (4) of the German Civil Code (BGB), your right of withdrawal expires prematurely in the case of a contract for the provision of services if we have already provided the service in full and only began providing the service after you gave your express consent and at the same time confirmed your awareness that you would lose your right of withdrawal once we had fulfilled the contract in full.

The withdrawal cannot only refer to paid services. In the event of a withdrawal of paid services, the free services received as part of an offer bundle are also automatically withdrawn.

Address for service/provider identification:

Expat Services UG, Almstadtstr. 25, 10119 Berlin. Represented by the managing director Oliver Frankfurth, with its registered office and commercial register court at the Berlin Charlottenburg Local Court, No. HRB 161011 B. Expat Services UG is not legally obliged to participate in out-of-court consumer dispute resolution proceedings.

Sample withdrawal form (If you wish to withdraw from the contract, please fill out this form and return it.) To: Expat Services UG, Almstadtstr. 25, 10119 Berlin, email: [email protected]

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) Ordered on (*)/received on (*): ___.___._______ Name of consumer: ________________ _________________ Address of consumer: ______________________________________ Signature of consumer (only for paper notifications): _______________________ Date: ____.____.________ (*) Delete as applicable.

Legal cancellation button – simply cancel online

You have concluded a contract with us online. On this page, we provide you with the option – as required by law – to cancel your contract quickly and easily using an electronic cancellation form.

How it works: Please fill out the following form completely so that we can clearly identify and process your withdrawal.

Note: General information about your right of withdrawal and the requirements can be found during the ordering process and in your order confirmation.

You can declare your cancellation using the electronic form below:

– Consumers are generally entitled to a right of cancellation for online contracts by law.

– Please note: Under certain conditions, the right of cancellation may expire prematurely, in particular for services that you have clearly agreed to commence immediately and that have been provided in full (Section 356 (4) BGB).

If your right of withdrawal has already expired, we will inform you accordingly after you have submitted the form. You must provide the information relating to the contract (e.g., name, email address, invoice/order number) correctly.

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